Terms of Service

Last Updated: July 2026
Welcome to Vixio. These Terms of Service govern your access to and use of our website and the purchase of products offered through our online store.
By accessing our website or placing an order, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our website.

About Vixio

Vixio is an online furniture store offering products such as dining chairs and accent chairs for customers within the United Kingdom.

Business Name: Vixio
Business Address: 7 High St, Great Ayton, Middlesbrough TS9 6NH, United Kingdom
Email: support@vixio.shop

Eligibility to Use Our Website

By using our website, you confirm that:

You are legally able to enter into a binding agreement.
The information you provide is accurate and complete.
You will use our website only for lawful purposes.

You agree not to misuse the website or interfere with its normal operation.

Products and Availability

We make every effort to present our products as accurately as possible. However, product colours, textures, and finishes may appear slightly different depending on your screen settings or device.
All products are subject to availability. We reserve the right to discontinue, update, or limit products without prior notice.

Pricing

All prices displayed on our website are shown in British Pounds (GBP).While we work to keep pricing accurate, occasional errors may occur. If a pricing error is identified before your order is dispatched, we will contact you with the correct information and provide the option to continue or cancel your order.

Orders

After placing an order, you will receive an email confirming that your order has been received.An order confirmation email does not guarantee acceptance of your order. We reserve the right to decline or cancel an order where necessary, including situations involving pricing errors, payment issues, suspected fraudulent activity, or product unavailability.If payment has already been collected for a cancelled order, any eligible refund will be issued to the original payment method.

Payments

Payment must be completed before an order can be processed and dispatched.We currently accept the following payment methods:

Visa
Mastercard
American Express
Discover

Payments are processed through secure payment providers.

Shipping

We currently ship within the United Kingdom only.Shipping times, delivery estimates, shipping charges, and other shipping information are explained in our Shipping Policy, which forms part of these Terms of Service.

Returns and Refunds

Our return and refund process is explained in our Return & Refund Policy.By placing an order, you acknowledge that returns and refunds will be handled according to that policy.

Intellectual Property

All content available on this website, including text, graphics, images, logos, product descriptions, website design, and other materials, is owned by or licensed to Vixio unless otherwise stated.No content may be copied, reproduced, distributed, or used without prior written permission, except where permitted by applicable law.

Prohibited Use

You agree not to:

Use the website for unlawful activities.
Attempt to gain unauthorized access to our systems.
Upload harmful software or malicious code.
Interfere with the security or operation of the website.
Copy or misuse website content without permission.

Limitation of Liability

To the extent permitted by applicable law, Vixio shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.Nothing in these Terms excludes or limits liability where such limitation is not permitted under applicable law.

Third-Party Services

Our website may contain links to third-party websites or services for your convenience.We are not responsible for the content, availability, or privacy practices of third-party websites. Your use of those services is subject to their own terms and policies.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, legal requirements, or website operations.Continued use of our website after changes have been posted constitutes acceptance of the updated Terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Kingdom.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Vixio
Email: support@vixio.shop
Business Hours: 10:00 AM – 05:00 PM (GMT+00)
Business Days: Monday to Friday
Business Address: 7 High St, Great Ayton, Middlesbrough TS9 6NH, United Kingdom