Payment Policy

Last Updated: July 2026
At Vixio, we aim to make the payment process clear and straightforward. This Payment Policy explains the payment methods we accept, when payments are processed, and how payment-related issues are handled. By placing an order on our website, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following payment methods:

    • Visa

    • Mastercard

    • American Express

    • Discover

All payments are processed securely through our payment provider. The payment options displayed during checkout may vary depending on your device, browser, and payment availability.

Payment Currency

All prices on our website are displayed in British Pounds (GBP).
If your bank or card provider uses a different currency, the final amount charged may vary depending on the exchange rate and any fees charged by your financial institution.

When Payment Is Taken

Payment is required in full before an order can be processed.
Once your payment has been successfully authorized, you will receive an order confirmation by email. If payment cannot be completed, your order will not be processed until the issue has been resolved.

Price Accuracy

We make every effort to ensure that product prices are accurate. If a pricing error is discovered before your order is shipped, we may contact you with the correct price and ask whether you would like to continue with or cancel your order.
If payment has already been made and your order cannot be fulfilled due to a pricing error, a full refund will be issued to the original payment method.

Order Verification

To help protect our customers and reduce unauthorized transactions, some orders may require additional verification before they are processed
.If additional information is needed, we will contact you using the email address provided with your order.

Payment Security

Payments made on our website are processed through secure payment systems that use industry-standard encryption to help protect your payment information during transmission.
Vixio does not store your complete payment card details on its servers.

Failed or Declined Payments

A payment may be declined for several reasons, including:

    • Incorrect payment information

    • Insufficient funds

    • Card issuer authorization failure

    • Bank security checks

    • Payment provider restrictions

If your payment is declined, please verify your payment details or contact your bank or payment provider before placing another order.

Refunds

Approved refunds are issued to the original payment method used for the purchase.
Once a refund has been processed by Vixio, it may take up to 10 business days for the funds to appear in your account, depending on your payment provider or financial institution.
For full details about eligible returns and refunds, please refer to our Return & Refund Policy.

Payment Disputes

If you believe you have been charged incorrectly or notice an unexpected transaction related to your order, please contact us before initiating a payment dispute. We will review the issue and work to resolve it where possible.

Contact Us

If you have any questions regarding payments or billing, please contact us:
Business Name: Vixio
Business Email: support@vixio.shop
Business Hours: 10:00 AM – 05:00 PM (GMT+00)
Business Days: Monday to Friday
Business Address: 7 High St, Great Ayton, Middlesbrough TS9 6NH, United Kingdom

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