Privacy Policy
Last Updated: July 2026
Welcome to Vixio. Your privacy is important to us, and we are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when using our website.
By visiting or placing an order on Vixio, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our website or place an order, we may collect information including:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number (if provided)
- Order details
- Payment confirmation information provided by our payment processor
- IP address
- Browser type
- Device information
- Website usage data collected through cookies and similar technologies
We only collect information that is necessary to operate our website, process orders, and provide customer support.
How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Confirm and manage your purchases
- Respond to customer enquiries
- Send order updates and service-related emails
- Improve our website and customer experience
- Detect and prevent fraudulent or unauthorized activity
- Meet legal and regulatory requirements
We do not use your personal information for purposes that are inconsistent with this Privacy Policy.
Payment Information
Payments are processed through secure third-party payment providers.Vixio does not store your complete payment card details on its servers.
Payment information is handled by the payment provider in accordance with its own privacy and security practices.
Cookies
Vixio uses cookies and similar technologies to provide a smooth and reliable shopping experience. Cookies are small text files stored on your device that help certain website features work properly and allow us to understand how our website is used.
We may use cookies to:
- Keep products in your shopping cart while you browse.
- Remember your preferences and selected settings for future visits.
- Support secure account sign-in and checkout functions where applicable.
- Measure website traffic and performance to help us improve our website.
- Identify and resolve technical issues that may affect website functionality.
Most web browsers allow you to manage, block, or delete cookies through their settings. Please note that disabling certain cookies may limit some features of our website, including shopping cart functionality and parts of the checkout process.
Sharing Your Information
We do not sell or rent your personal information.We may share your information only when necessary with trusted service providers that help us operate our business, such as:
- Payment processors
- Shipping carriers
- Website hosting providers
- Technical service providers
Information may also be shared when required by applicable law or to protect our legal rights.
Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or loss.While we take appropriate steps to protect your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as it is reasonably necessary to operate our business and fulfill the purposes described in this Privacy Policy. The length of time we keep information may vary depending on the nature of the data and our legal obligations.
Your information may be retained to:
- Process and complete your orders.
- Provide customer support and respond to enquiries.
- Maintain accurate business, accounting, and transaction records.
- Comply with applicable legal, tax, and regulatory requirements.
- Resolve disputes, investigate potential fraud, and enforce our policies where necessary.
When personal information is no longer required for these purposes, we take reasonable steps to securely delete, anonymize, or dispose of it in accordance with applicable laws and standard business practices.
Your Rights
Depending on applicable privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Object to or restrict certain processing activities where applicable
- Request a copy of the personal information you have provided
To exercise any applicable rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites for your convenience.We are not responsible for the privacy practices or content of websites that are operated by third parties. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website operations.The updated version will be posted on this page with the revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Business Name: Vixio
Business Email: support@vixio.shop
Business Hours: 10:00 AM – 05:00 PM (GMT+00)
Business Days: Monday to Friday
Business Address: 7 High St, Great Ayton Middlesbrough TS9 6NH, United Kingdom