Shipping Policy
Last Updated: July 2026
Thank you for shopping with Vixio. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please read this policy before placing an order.
Shipping Destination
Vixio currently ships within the United Kingdom only.
At this time, we do not offer international shipping.
Order Cut-Off Time
Orders placed before 2:00 PM (GMT+00) on a business day will be submitted for processing on the same business day.
Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Order Processing Time
Orders are processed within 1 to 3 business days. During this time, we verify your order, prepare the items, complete quality checks, and arrange shipment with the selected shipping carrier.
Transit Time
Once your order has been shipped, the estimated transit time is 5 to 7 business days, depending on your delivery location and the courier service.
Estimated Delivery Time
The estimated delivery time is 10 business days, including both processing and transit time. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
A flat shipping fee of £30 applies to all orders shipped within the United Kingdom.
Any applicable shipping charges will be displayed during checkout before your order is completed.
Shipping Carriers
Orders may be delivered using one of our shipping partners, including:
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- Royal Mail
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- DPD
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- Evri
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- DHL
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- Other suitable courier services when required
The shipping carrier may vary depending on the delivery location, parcel size, and service availability.
Order Tracking
If tracking is available for your shipment, you will receive tracking information by email after your order has been dispatched.
Please allow some time for the tracking information to become active after it has been issued.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an incorrect or incomplete address is provided, shipping delays or additional delivery charges may occur. If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your shipping information before the order is dispatched.
Delayed Deliveries
We aim to deliver all orders within the estimated delivery timeframe. However, delivery dates are estimates only and cannot be guaranteed. Occasionally, delays may occur due to circumstances beyond our reasonable control.
factors such as:
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- Severe weather conditions
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- Courier network disruptions
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- Public holidays
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- High shipping volumes during peak periods
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- Incorrect or incomplete delivery addresses
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- Remote delivery locations
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- Unexpected operational or transportation disruptions
If your order has not arrived within the estimated delivery period, we recommend allowing a short additional period for the courier to complete the delivery.
If the delay continues, please contact us at support@vixio.shop with your order number. We will review the shipment, contact the shipping carrier when necessary, and provide you with an update on your order status.
Lost Packages
If you believe your package has been lost during transit, please contact us promptly.
We will review the shipment with the carrier and, where appropriate, assist in resolving the issue based on the outcome of the carrier’s investigation.
Damaged Shipments
If your order arrives damaged, please contact us within a reasonable time after delivery and include clear photographs of the product, packaging, and shipping label where possible.
This information helps us review the issue and determine the appropriate next steps.
Business Days
Our shipping operations are conducted during the following business days:
Monday to Friday
Orders are not processed or dispatched on weekends or public holidays.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Business Name: Vixio
Business Email: support@vixio.shop
Business Hours: 10:00 AM – 05:00 PM (GMT+00)
Business Days: Monday to Friday
Business Address: 7 High St, Great Ayton, Middlesbrough TS9 6NH, United Kingdom